Planet Multi Store
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Shipping Information

Thanks to our two 1000 mq logistical warehouses and to an efficient goods storage, we can guarantee fast and safe shipments, but above all we have at our disposal the majority of the products available on our online store.

Having on our catalog a wide variety of products and a continuous movement of the same, because of the continuos shipments, we can not have an immediate availability of every items, but nevertheless we can ensure fest delivery because we have continuos deliveries from our supplier companies.

Once received and processed the order, You’ll receive a first “order confirmation” email.

Then, within next 48h, you’ll receive any info about the status of your order.

For logistical reasons, or just re-order, in case of possible delays you’ll be contacted immediately via email. In case each item is already available in our warehouse, You’ll just receive an email with the shipping confirmation and the tracking number the same evening We will ship your package (the mail is sent automatically by our systems every evening after 19:00 Italian).

Delivery time (since the shipment) *:

FedEx Priority Airexpress
Europe / USA / Canada 2 working days since the shipment
Asia / Oceania / Africa 4-5 working days since the shipment
Central America / South America 6-8 working days since the shipment

FedEx Economy Standard
Europa / USA / Canada 3-4 working days since the shipment
Asia / Oceania / Africa 7-8 working days since the shipment
Central America / South America 8-10 working days since the shipment

SDA EMS Postal service
Delivery time directly linked with your local post service.

* Estimated delivery time. That’s because they may vary in case of festivities, custom inconveniences, strikes and/or other reason directly related with the courier.

We hope your purchase has gone well and we hope to see you again as soon as possible!
Greetings,
Planet Multi Store Customer Service

P.S.: For any other request, just contact us at our phone number: +39 0574 23395 (Monday to Friday, 10am-1pm and 3pm-6pm) or via email at: assistance@planetmultistore.com